This session will explore how providers can support children to become more assertive, communicate their needs effectively, and resolve conflicts in a positive way. We'll look at practical strategies, activities and everyday opportunities to help children build confidence, develop empathy, understand different perspectives, and find solutions when disagreements arise. The aim is to give providers simple, realistic approaches that can be embedded into daily practice and help children develop skills that will benefit them both now and in the future.

• Why do parents complain and what are the most common themes?

• What makes an effective complaints process?

• Supporting providers to respond professionally and proportionately.

• When should concerns be escalated and who should be involved?

• Learning from complaints to improve quality and relationships with parents, schools and other stakeholders.

• How Local Authorities can support providers to build confidence and consistency in complaint handling.