• Why conflict is a normal and important part of children's development.

• Understanding the difference between passive, aggressive, and assertive behaviour.

• Supporting children to express their thoughts, feelings, and needs confidently and respectfully.

• Teaching active listening, empathy, and perspective-taking skills.

• Practical approaches to helping children resolve disagreements independently.

• Creating a culture where children's voices are heard and respected.

• Activities and techniques providers can use to develop conflict resolution and assertiveness skills across their provision.